Ep. 3: Empathy

In this episode of the New E’s of Transportation podcast, Jennifer Toole speaks to Peggy Martinez, founder and owner of Creative Inclusion, and Kristen Lohse, Senior Urban Designer at Toole Design, about the importance of empathy in designing transportation systems that serve a community of travelers with different needs and capabilities. As designers responsible for public streets, what is our responsibility when it comes to empathizing with the people who will use those streets? What can we do to better understand the needs of all users, to create a transportation system that gets them from Point A to Point B safely and comfortably? Hear their thoughts on that – plus advice for being more inclusive of people of all abilities – in this episode.


Links to resources mentioned in the episode:



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